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            Customer Service

             

            pany appreciates your business and strives to meet your service expectations the first time, every time.

            When you do business with pany, you’ll always have a customer service representative (CSR) available to help you, through all phases of order fulfillment. Select a region using the map in the upper right of the screen, and we’ll assist you however you need.

            pany USA
            Tel: 1-800-457-7673 (Customer Service)
            Tel: 1-847-446-7500 (Main phone number)
            Fax: 1-847-501-2464
            Email: order.placement@ 

            Stepan MEXICO
            Tel: + 52-555-533-1697 (Sales and Customer Service)
            Tel: + 52-868-810-9300 (Plant)
            Fax: + 52-555-514-5448
            Email: order.placement@ 

            Stepan QUIMICA
            Tel: +55-11-5089-2200 (Main number and sales office)
            Tel: + 55-31-3311-920 (Plant)
            Fax: +55-11-5539-4587

            Stepan COLOMBIA
            Tel: +57-6-8993125 (Customer Service)
            Tel: +57-6-8993100 (Plant)
            Fax: +57-6-8720-332

            Stepan UK
            For Surfactant range and deliveries in the UK mainly
            Surfactant customers contact Stepan in Europe
            Tel: +44-161-338-9000
            Email: eucustomerservice@stepaneurope.com
            Hours local time:
            Monday - Friday : 8:00am to 4:00pm

            Stepan FRANCE
            Surfactant range and deliveries except UK
            Surfactant customers contact Stepan in Europe
            Tel: +33-476-50-51-00
            Email: eucustomerservice@stepaneurope.com
            Hours local time:
            Monday - Friday : 8:00am to 4:45pm

            Stepan POLSKA
            Polymer range
            Polymer customers contact Stepan in Europe
            Tel: +48-71-66-66-012 / Tel: +48-71-66-66-016 / Tel: +48-71-66-66-018
            Email: eucustomerservice@stepaneurope.com
            Hours local time:
            Monday - Friday : 8:00am to 4:00pm

            Stepan CHINA
            Tel: +86-20-3868-9297
            Fax: +86-20-3836-9287

            Stepan PHILIPPINES
            Tel: +63-2-842-7951
            Fax: +63-2-842-1236

            If you have technical questions about products or product samples, please contact Technical Service.